If you are not completely satisfied with your purchase, you may return eligible items that are unused and unworn for a refund, online credit or exchange. Hang tags must be attached and product bags are required. Shipping costs are not included with refunds or online credits. Return requests must be submitted within 7-days from the date of delivery. Additionally, ALL SALES FINAL ON MERCHANDISE FOUND ON THE FINAL SALE/RACK SECTION OF THE WEBSITE - NO RETURNS, REFUNDS OR EXCHANGES.

To submit a return please scan the QR code found on your packing slip or log into your account and navigate to our returns portal. 

EXCHANGES

You may exchange items for another size, color or style of equal or lesser value. Upon receipt we will send you, FREE OF CHARGE, the item(s) as requested. If the exchange is lesser value, a refund will be processed to the original payment method. If the exchange is higher in value an invoice for the difference will be created. All other return rules and restrictions listed above apply. 

ONLINE CREDIT

An online credit is offered for the purchase price of the returned item(s). This credit does not expire and can be redeemed any time, even during sales or promotions. A unique code will be issued to your account once the return is received. Shipping costs or any additional surcharge for shipping will not be included with the value of the credit.

REFUND POLICY

All refunds issued will be in the amount paid for the product only. Shipping costs or any additional surcharges for shipping are non-refundable and non-exchangeable.

DEFECTIVE OR WRONG ITEM RECEIVED

Should you happen to receive an incorrect or defective item please contact us within 7-days of delivery. We will be happy to provide a complimentary replacement and return of the original item received at no additional cost.

Please be aware, we can only accept returns for orders placed directly through www.rufskin.com. Returns must be delivered to RUFSKIN Headquarters in San Diego California. Your order number will be required with all returns. Product samples and free promotional product are not eligible for refunds or exchanges. All returns must be shipped at the customer’s expense, and thus can be shipped using your choice of shipping carrier. RUFSKIN, LLC is not responsible for damages resulting from return shipment. When you contact our customer service team, please be able to provide the order number or the purchaser’s information so we may easily locate the order in our system. Please allow up to five to seven business days for your return to be processed. Once a refund is complete, it can take a number of days for the credit to post to your financial institution.

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Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: Right to Widthdrawal

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.