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Q. Do you ship internationally?
A. Yes. RUFSKIN is proud to offer shipping to most countries around the world.
Q. How much is shipping?
A. Your shipping cost will be determined at time of checkout and depends on what you order and your selected shipping method. You are able to pick from various shipping options and we will always do our best to offer the most economical rates available. Please be aware – any additional customs fees and duties incurred are your responsibility and may vary country to country.
Q. What is US Postal Service’s First Class Mail International?
A. It is an affordable option small packages weighing four pounds (1.8 kilograms) or less to some international destinations. Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. When this option is selected orders can not be modified or cancelled once they have been dispatch from our warehouse. Please note that it is not available in all countries. The option will appear after you enter your shipping address at check out if available.
Q. I just placed an order. When will it be shipped?
A. After your order is placed we generally require 1 to 3 business days for processing ( Though generally we can ship the same day). Orders that include made to order leather items may take as long as 30 days to ship. We do not ship or deliver packages on Saturday or Sunday. Weekend orders including Friday afternoon and evening will begin processing on Monday.
Q. How can I check the status of my order?
A. When your order is placed you will receive a confirmation email. A second message with package tracking information will be sent when your order is shipped. If you need to contact us please email to sales@rufskin.com. Please make sure to include your name and order number in the message.
Q. I placed an order, how can I change or cancel it?
A. We process all orders as quickly as possible so we are not always able to change or cancel them. Please email us at sales@rufskin.com immediately including your name and order number and we will gladly assist you if possible.
Q. Which payment options do you accept?
A. We accept VISA, MasterCard, American Express and PayPal.
Q. Do you accept C.O.D. orders?
A. Sorry but we do not accept C.O.D. All orders must be paid in full before shipment.
Q. What is your return policy?
A. We offer a 7-day full refund from the time your order arrives if you are not fully satisfied with your purchase. ALL SALES FINAL ON SALE OR DISCOUNTED MERCHANDISE. Please visit “WEBSITE TERMS OF USE” for more details on the return policy.
Q. The item I want is out of stock. When will you get more in?
A. While we strive to fill all orders completely, please know that back orders do happen. Certain items may temporarily be out of stock, and certain items may be discontinued. Once an item is discounted, it will generally mean we will not be producing it going forward. Should you have a question on a particular style please email webmaster@rufskin.com with your question.
Q. Can I save items in my shopping cart and buy them later?
A. All items are sold on a first-come, first-served basis. This means items you have in your shopping cart may not be available later. The only way to reserve those items is to complete your order as soon as possible.
Q. How do I know what size I wear?
A. Please visit the “FIT” section of our website. If you have a more specific question or are still concerned about which size is best for you, please feel free to email us at webmaster@rufskin.com
Q. Do you have printed catalogs?
A. As a Southern California based company we do our best to be as green as possible. For this reason we no longer produce printed catalogs. You can view the entire collection online at www.rufskin.com and check out our online publications at issuu.com/rufskin.
Q. How can I learn about the latest RUFSKIN News and Promotions?
A. Sign up for the RUFSKIN Newsletter here and receive emails when new items are launched or special promotions are in effect. You can also follow us on Tumblr, Instagram, Pinterest, Twitter and Facebook