Frequently Asked Questions
Q. Do you ship internationally?
A. Yes. RUFSKIN is proud to offer shipping to most countries around the world.
Q. Do you ship to APO/FPO addresses?
A. Yes. Please choose a USPS shipping option at checkout.
Q. How much is shipping?
A. Your shipping cost will be determined at time of checkout and depends on what you order and your selected shipping method. You are able to pick from various shipping options and we will always do our best to offer the most economical rates available. Please be aware – any additional customs fees and duties incurred are your responsibility and may vary country to country.
Q. I just placed an order. When will it be shipped?
A. After your order is placed we generally require 1 to 3 business days for processing. Orders that include custom leather items may take as long as 15 days to ship as these items are made to order. We do not ship or deliver packages on Saturday or Sunday. Weekend orders including Friday afternoon and evening will begin processing on Monday.
Q. How can I check the status of my order?
A. When your order is placed you will receive a confirmation email. A second message with package tracking information will be sent when your order is shipped. If you need to contact us please email to firstname.lastname@example.org. Please make sure to include your name and order number in the message.
Q. I placed an order, how can I change or cancel it?
A. We process all orders as quickly as possible so we are not always able to change or cancel them. Please email us at email@example.com immediately including your name and order number and we will gladly assist you if possible.
Q. Which payment options do you accept?
A. We accept VISA, MasterCard, American Express and PayPal.
Q. Do you accept C.O.D. orders?
A. Sorry but we do not accept C.O.D. All orders must be paid in full before shipment.
Q. What is your return policy?
Q. The item I want is out of stock. When will you get more in?
A. While we strive to fill all orders completely, please know that back orders do happen. Certain items may temporarily be out of stock, and certain items may be discontinued. Once an item is discounted, it will generally mean we will not be producing it going forward. Should you have a question on a particular style please email firstname.lastname@example.org with your question.
Q. Can I save items in my shopping cart and buy them later?
A. All items are sold on a first-come, first-served basis. This means items you have in your shopping cart may not be available later. The only way to reserve those items is to complete your order as soon as possible.
Q. How do I know what size I wear?
A. Please visit the “FIT” section of our website. If you have a more specific question or are still concerned about which size is best for you, please feel free to email us at email@example.com
Q. Do you have a printed catalog?
A. As a Southern California based company we do our best to be as green as possible. For this reason we no longer produce printed catalogs. You can view the entire collection online at www.rufskin.com and keep an eye out for our virtual catalogs launching soon.